Who controls your data
Adventure Pioneer International Limited, the Hong Kong company operating Dear Pals, is the data user responsible for personal data collected through this website. Privacy questions and requests may be submitted through Contact page.
Data we collect
Depending on how you use the site, we may collect your name, email address, telephone number, billing and delivery addresses, account details, order and return history, messages to us, fraud-prevention results, device and browser information, IP address, and cookie data. Payment card details are processed by the payment provider selected at checkout; we do not intend to store full card numbers on this website.
Why we use it
- To create and manage accounts, carts, orders, delivery, returns, refunds, and customer support.
- To process payments, prevent fraud, secure the website, and keep transaction records.
- To meet legal, tax, accounting, product-safety, and recall obligations.
- To improve the store and understand site performance using data that is limited to what is reasonably necessary.
- To send marketing only where required notice and consent have been provided; consent may be withdrawn at any time.
Who receives it
We may give necessary data to website and hosting providers, payment processors, fraud-prevention services, carriers, United States fulfilment partners, professional advisers, and public authorities where required by law. Service providers may use the data only for the contracted service or as law permits.
International transfers
Because the company is in Hong Kong and launch fulfilment is in the United States, personal data may be processed outside your country. We use reasonable contractual, organisational, and technical measures for these transfers and require service providers to protect the data.
Retention and security
We retain personal data only for as long as needed for the purposes described above, including legal, tax, dispute, fraud-prevention, and product-safety requirements. We use reasonable access controls, encryption in transit, updates, backups, and service-provider controls. No internet service can guarantee absolute security.
Your choices and rights
You may ask whether we hold personal data about you and request access to or correction of that data, subject to the Personal Data (Privacy) Ordinance and other applicable law. Where applicable, you may also request deletion, restriction, portability, or withdrawal of consent. We may verify identity before acting on a request. You may unsubscribe from marketing through the message link or by contacting us.
Children
The store is intended for adults and is not directed to children under 16. We do not knowingly collect personal data from children through the store.
Changes
We may update this policy when our practices or legal duties change. The effective date at the top identifies the current version.